Frequently Asked Questions
(Q) When will my order ship?
submitted by 1:00 pm, Monday-Friday, will be eligible for same day shipment if
by third party carrier and in stock. All orders taken after 1:00 pm will
be shipped on the next business day if by third party carrier and in stock. IPP
Truck delivery should be within 2-5 business days from your closest warehouse
location if in stock.
(Q) How long will it take for me
to receive my order?
(A) Delivery should be within 2-5 days if in stock.
Click here for our UPS
(Q) How much are shipping costs?
(A) Shipping costs are relative to order size, products ordered and distance from the shipping point.
(Q) Can I track my order?
(A) Yes. Tracking information is
available once your order is shipped. To track a shipment, click here.
(Q) Can I pick up my order at your warehouse?
(A) Orders may be picked up between
8:00 am and 5:00 pm, Monday-Friday, at our Burlington, North Carolina location
(530 Chapel Hill Road, Burlington, North Carolina). Select Free In Store Pickup during the Checkout process. You may also select a day and time for pickup convenience. PLEASE NOTE: Customers
picking up orders must bring a valid receipt or order confirmation for the
order they are picking up. Please allow 1 hour between placing your order and
picking it up. Orders can be picked-up at the Warehouse Store entrance (Front
Right Side of Parking Lot).
(Q) What is your return policy?
(A) Returns are accepted within 10 days of
purchase; they must be in the original package and undamaged and must be
accompanied by a RMA number (Return Merchandise Authorization) from IP
Products. Damaged goods will not be accepted. All returns must be inspected by
IP Products prior to issuing a refund. Return shipments are paid by the customer.
Any and all returns are subject to 20% restocking fee.
Please note all returns (including
delivery failures) can take up to one week to be processed.
(Q) How can I set up an account?
(A) Accounts can be set
up for purchase by using a credit card or PO number. Credit Card accounts can
be set up during the checkout process or by clicking here.
Terms can be requested with the completion of a credit application (credit application). You will be notified once the application
has been reviewed.
(Q) What types of payment do you
(A) For online purchase
we accept Visa, Master Card and Discover.
(Q) How can I contact you?
can be contacted by email, phone or in person at our walk in store at 530
Chapel Hill Road, Burlington, NC.
Sales & Marketing: firstname.lastname@example.org, Customer Service: email@example.com
(Q) What is your mailing
Our mailing address is PO Drawer 210, Burlington, NC 27216-0210.
(Q) Can I review my account
Our customer care center stores information on order history, invoices, item history
and quotes. Click here for access.
(Q) Can I make a payment online?
Yes. By logging in to your account you can make a payment. Click here for access.