Shipping & Returns
- Orders submitted by 1:00 pm,
Monday-Friday, will be eligible for same day shipment if by third party carrier
and in stock.
- Orders submitted after 1:00 pm, Monday-Friday, will be shipped on the next
business day if by third party carrier and in stock.
- IPP Truck delivery should
be within 2-5 business days if in stock.
- UPS and FedEx orders cannot be shipped to a PO Box.
IPP TRUCK DELIVERY
$300 can be delivered on IPP Truck within our normal delivery area with a $6
between $150 and $299 will receive a $25 processing and handling fee plus shipping charges.
$150 are shipped best way, FOB shipping point.
Map of our Normal Delivery Area
IPP VAN DELIVERY
Warehouse Store (336) 222-5372
Orders can be delivered on IPP Van within our Van Delivery Area with a $6 fuel surcharge.
IPP VAN EXPEDITE - Orders delivered same day incur a $25 delivery fee.
IPP VAN - Orders delivered on regular Van Schedule incur a $15 delivery fee.
Map of our Van Delivery Area
Warehouse Store (336) 222-5372
Orders may be picked up between 8:00 am and 5:00 pm, Monday-Friday, at our
Burlington, North Carolina location (530 Chapel Hill Road, Burlington, North
Carolina). Select Free In-Store Pick-up during the Checkout process. You may also select a day and time for pickup convenience. Click here for directions.
PLEASE NOTE: Customers picking up orders must bring a valid receipt or order
confirmation for the order they are picking up. Please allow at least 1 hour after receiving your confirmation before picking up your order.
ORDERS OUTSIDE OUR NORMAL DELIVERY AREA
FREE SHIPPING on Orders over
$2,000 via Third Party Ground Shipping. Orders under $2,000 ship for no more than $150.00.
(Shipping rate offer applies only in the lower 48 states. ALL Shipping Specials
and Discounts also apply only to UPS GROUND SHIPPING and to the lower 48
states.)***FREE SHIPPING OFFERS DO NOT APPLY TO Utility, Maintenance, Equipment
and Chemical products. Please contact us at email@example.com for more details. Hazardous Materials will ship best way or common carrier. Additional
restrictions may apply.
Click here for our UPS Shipping Map
Certain items may qualify for free
shipping, but due to their weight will be shipped best way.
Shipping fees and taxes are not
included in calculating purchase amount.
Some special product, order, or
handling fees may still apply.
IMPORTANT NOTE ABOUT
Please review your order confirmation to ensure the accuracy of the items
ordered as well as the shipping address. Upon delivery of this shipment
please inspect all contents. Any damages, missing items or incorrect shipments
must be brought to our attention within 24 hours of receipt of goods.
Returns are accepted within 10 days of
purchase; they must be in the original package and undamaged and must be
accompanied by a proper return authorization (Return Merchandise Authorization
number) from IP Products. Damaged goods will not be accepted. All returns must
be inspected by IP Products prior to issuing a refund. Return shipments are
paid by the customer. Any and all returns are subject to a 20% restocking fee.
Please note all returns (including
delivery failures) can take up to one week to be processed.
GENERAL WEB STORE DISCLAIMER
While every effort is made to ensure that the information on this website is correct and current, we are not responsible for errors and/or omissions. There may be occurrences when information on our website or in our catalog may contain typographical errors, inaccuracies or omissions that may pertain to product pricing and availability. We reserve the right to correct and/or update any content on this website without notice (including after you have submitted your order).